Creating an account helps us serve you better. It allows us to track your orders incase we have special offers for our loyal customers, save your shipping details for future purchases, and access exclusive offers and promotions. Also it saves you time of re-writing your information every time you want to make a comment or leave a review ...

You can create an account by clicking the "Sign Up" button above on our website. Fill in the required information, and your account will be ready in no time. Note that these informations will be used later to place your order. Any wrong information could lead for your order to get lost or sent to the wrong person

We accept 2 payment methods: Via Edahabia cards, and Cash during the delevery. You can choose the payment option that suits you best during checkout. Here at LUNA LUXE we aim to win our beloved clients trust by offering them the easiest ways of paiment.

Our return policy is customer-friendly. If you're not satisfied with your purchase, you can return the item within a specified period. Please review our detailed return policy on our website for specific terms and conditions.

Yes, you can update your shipping address after placing an order. but only if your order is not in the "Delivered" status yet , yo can track your order in My orders page

We aim to respond to customer inquiries within a few hours. However, response times may vary depending on the volume of requests. Rest assured, we're committed to assisting you promptly. We invite you to check your email frequently after contacting us, or you can contact us in our facebook page for real time chatting.

Yes, it's possible to cancel your order but only if it is not on the "SHIPPED" status . And if you have a custom order check the status of your order, if it is not 'ON THE MAKING ' or 'SHIPPED' you can cancel it, otherwhise that status means that your order was already made or on its way to you. Please contact our customer support team immediately after placing the order to initiate the cancellation process.

You'll receive an order confirmation email shortly after placing your order. This email contains all the details of your purchase, serving as confirmation that your order was successfully placed. then after out team consults your order closely they will call you on your phone to confirm a second time your details.

To ensure safe delivery, we take great care in packaging and we provide delevey with the company of your choice. Additionally, tracking is available for most shipments, allowing you to monitor the delivery progress. And after paying and placing an order you will receive a signed receipt of your order via email, to keep as a guarentee.

You can track your order by logging into your account on our website and clicking "MY ORDERS" button. You'll find order tracking information, including the making/delevery progress and a tracking number.

If you'd like to customize a product, please check our 'Customize Your Order' feature that you will find on the details page of each product labeled as "Customizable". It allows you to personalize your chosen product according to your preferences. If you have difficulties expressing your needs via the form, you can contact our customer support team for assistance. or contct us via our FACEBOOK page for real time chatting

If you've entered incorrect information or contact details while creating your account, it's essential to update this information as soon as possible. Inaccurate details can lead to issues with order delivery and communication. To rectify this, log in to your account, navigate to your profile or account settings, and make the necessary corrections. Ensuring that your account information is accurate will help us serve you better and prevent any potential delivery or communication challenges. If you encounter difficulties or have questions about updating your account information, don't hesitate to contact our customer support team for assistance. Your satisfaction and the accuracy of your account details are important to us.